Terms & Conditions

These are the terms and conditions of agreement for online trading between TAIL & COLLAR (ABN 65 034 252 031 ) and the user of this website (“You/Your”).

Your use of this Website and purchase of the Products is subject to these legally binding terms and conditions. Please read them carefully before proceeding with entering the Website. You must accept these terms and conditions to access this Website any further.

1. PLACING AN ORDER AND PAYMENT

1.1 By completing an Order, You are making an offer to purchase the Product at the price set out in the Website, subject to any subsequent notification of price by TAIL & COLLAR to You in accordance with clause 1.5.

1.2 Payment must be made at the time of submitting the Order. Payment can be made by credit card via PayPal for non-PayPal account holders or for PayPal account holders by the funding method you choose from within your account. You do not need to be a registered PayPal account holder to make payment. If you make payment via PayPal as a guest or non-registered PayPal account holder You warrant that You are an authorised user of the credit card used to complete payment in accordance with this clause 1.2. If you make payment as a registered PayPal account holder by logging in to you account You warrant that You are an authorised user of the PayPal account.

1.3 All Orders placed through this Website are subject to confirmation and acceptance by TAIL & COLLAR. We will email you with confirmation of the receipt of Your Order and then acceptance by TAIL & COLLAR will be upon Your receipt of the email confirming despatch of the Product in accordance with clause 3. TAIL & COLLAR may reject Your Order and refund any payment made by You at any time prior to Your receipt of this acceptance by TAIL & COLLAR.

1.4 The Order must be paid in full immediately upon entry into the Agreement. All transactions are settled in Australian Dollars (AUD). If you are ordering from outside Australia, and your bank account or credit card is held in a different currency, you can still order by credit card – your currency will automatically be converted to Australian Dollars when you complete the transaction. The conversion rate varies from day to day with the current exchange rate. Many banks also charge a small currency conversion fee, contact your bank or credit provider for details. In some areas of the website, prices will be shown with an estimate of the price in your home currency. These converted prices are for information purposes only, to help you get an idea of the approximate cost of a product, and they may not be the exact amounts that will appear on your credit card statement. The final charge to your card is made in Australian Dollars and the ultimate conversion rate is determined by your bank or credit provider. Therefore we are not able to take responsibility if the final amount charged to your card differs slightly from the estimated conversions we provide.

1.5 TAIL & COLLAR may vary prices in the event of price changes or mistakes in its sole and absolute discretion on reasonable prior notice to You. If TAIL & COLLAR requests payment for increased prices, You may cancel the order by giving notice to TAIL & COLLAR, which must be received within seven days of the announcement of the increase.

1.6 The use of cookies on this Website – this Website uses cookies to allow the web server to recognise you as a unique user when you visit. These cookies are necessary for the proper functioning of certain data access features on the site, such as the online shopping component. Cookies allow programs running on the web server to keep track of your order data and any options you have specified, such as currency conversion rates. The use of cookies is restricted to allowing the web server to recognise you as the same visitor to the Website each time you interact with the data-driven features of the Website. Though cookies uniquely identify you to the web server, they do not personally identify you, therefore it is not possible for us to determine your name or email address from the cookies we place on your computer.

1.7 Expiry of cookies – the cookies that are placed on your computer when you visit the Website are known as session cookies. These session cookies originate from our web server, and cannot be accessed by any web server other than ours. Session cookies are temporary cookies which are necessary for the proper functioning of the Website. They automatically expire approximately 20 minutes after you have ceased viewing pages on our Website, and therefore cannot be used to recognise you on subsequent visits to the Website.

1.8 TAIL & COLLAR processes all payment transactions via PayPal and does not request, store or keep credit card numbers from online transactions. PayPal accepts payments from both registered account holders and guest non-registered shoppers. While every endeavour is made to ensure every shopping experience with us is a good one, in the event a credit card is used without the holder’s authorisation, the card holder must notify their credit card provider in accordance with their reporting rules and procedures.

1.9 TAIL & COLLAR reserves the right to limit the quantities of product sold as it sees fit. It is a condition of this Agreement that you do not resell the Products to a third party.

1.10 The Website is owned and operated by TAIL & COLLAR. This Agreement supersedes all prior agreements and may be revised by TAIL & COLLAR from time to time.

1.11 This Agreement must be read in conjunction with the Exchanges & Returns Policy and Privacy Policy. These documents form a part of this Agreement.

2. YOUR USE OF THE WEBSITE

2.1 You agree that you will use the Website in accordance with these terms and conditions and that You will not use the Website for any unlawful purpose.

2.2 You will not violate or attempt to violate the security of the Website. You will not hack into the Website, TAIL & COLLAR’s computer systems or the computer systems of other users of the Website. Hacking means unauthorised access, malicious damage and/or interference and includes, without limitation, mail bombing, propagating viruses, worms or other types of malicious programs, deliberate attempts to overload a computer system, broadcast attacks or any other method designed to damage or interfere with the operation of a computer system or website.

3. DELIVERY

3.1 TAIL & COLLAR delivers to most destinations worldwide.

3.2 Orders placed within Australia or goods shipped to an Australian residence are subject to the Australian GST. Orders placed outside Australia may be subject to the relevant taxes and duties applicable to the jurisdiction from which the order was placed.

3.3 TAIL & COLLAR uses Australia Post to deliver Products to all Australian destinations. Delivery of Products to International destinations is effected using Australia Post and carried via the EMS network.

3.4 TAIL & COLLAR’s delivery charges are calculated using our automatic shipping calculator.

3.5 TAIL & COLLAR will use reasonable endeavours to arrange dispatch of the Product the same day for orders finalised before 2pm or the next business day after submitting the Order.

3.6 Expected delivery times are:

3.6.1 for International deliveries, 7-10 working days; and

3.6.2 within Australia, 2- 6 working days.

3.7 The expected delivery times set out in clause 3.6 are estimates only. TAIL & COLLAR will not be liable to You for any loss or damage You suffer if the Product is not delivered within the timeframes set out in clause 3.6.

3.8 All deliveries include tracking and will be deemed to have been received by you upon delivery to the delivery address You provided in your order. Risk and title in the Product will pass to You at the time of delivery. Please note: PO Box addresses can be serviced using Australian Registered Post.

4. SITE LIABILITY AND INDEMNITY

4.1 To the fullest extent possible, the limitation of liability and indemnity set out in clause 9 of these terms also applies to use of the Site by replacing the word “Products” with “Site or the Comment Function”.

5. YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS

5.1 You will be asked to accept this Agreement during the purchase process by ticking “I agree with TAIL & COLLAR’s Terms & Conditions”. By ticking “I agree with TAIL & COLLAR’s Terms & Conditions” you agree to the terms and conditions of this Agreement.

5.2 From time to time, this Agreement will be reviewed and may be revised. TAIL & COLLAR reserves the right to change this Agreement at any time in its sole and absolute discretion. Any such changes will be posted on the Website. If You have commenced any transaction prior to a change to this Agreement, your transaction will be effected in accordance with the terms in place at the time of the acceptance of Your offer TAIL & COLLAR.

6. WEBSITE AVAILABILITY

6.1 From time to time down-time, either scheduled or unscheduled, may occur. TAIL & COLLAR will use reasonable endeavours to ensure this amount of down-time is limited.

6.2 TAIL & COLLAR will not be held liable for the consequences of any down-time.

7. INTELLECTUAL PROPERTY

7.1 Reproduction of part or all of the contents in any form of the Website is prohibited other than for individual use only and may not be recopied and shared with a third party. The permission to recopy by an individual does not allow for incorporation of material or any part of it in any work or publication, whether in hard copy, electronic, or any other form.

7.2 Unless otherwise noted, all materials on this Website are protected as the copyright, trade dress, trademarks and/or other intellectual properties owned by TAIL & COLLAR.

7.3 TAIL & COLLAR’s trade marks on this site represent some of the trade marks currently owned or controlled in Australia. The display of these marks and of notices associated with these marks is not intended to be a comprehensive compilation of all worldwide proprietary ownership rights held by TAIL & COLLAR.

7.4 All rights not expressly granted are reserved.

7.5 This Website may contain materials produced by third parties or links to other websites. Such materials and websites are provided by third parties and are not under TAIL & COLLAR’s direct control and TAIL & COLLAR accepts no responsibility or liability in respect of any such third party materials or for the operation or content of other websites (whether or not linked to this Website). You acknowledge that TAIL & COLLAR is entitled to require you to remove any link from another website to this Website which you install without obtaining TAIL & COLLAR’s prior written consent.

8. WARRANTIES

8.1 You acknowledge that the Products require special maintenance. TAIL & COLLAR will not be liable for any damage caused by any failure by You to maintain the Product properly.

8.2 Please note that the colours of Product may vary slightly from those displayed by Your computer monitor.

8.3 Please note that the Consumer and Competition Act 2010 (Cth) confers rights and remedies on you which cannot be excluded, restricted or modified (“Non-excludable Rights”). Notwithstanding any other term in this Agreement, TAIL & COLLAR does not exclude any Non-excludable Rights but does exclude all other conditions and warranties, whether implied by custom, law or statute.

9. LIMITATION OF LIABILITY

9.1 To the extent permitted by law and subject to clause 9.2, in no event will TAIL & COLLAR be liable for any Claims of any kind arising from or connected with the use of the Website or the Products, including, but not limited to, loss of use, loss of profits or loss of data, or direct, indirect, incidental, punitive and consequential damages.

9.2 To the fullest extent permitted by law, TAIL & COLLAR’s liability for breach of any implied warranty, condition or undertaking which cannot be excluded is limited, at the option of TAIL & COLLAR, to:

a. in the case of services, the supply of the services again or the payment of the cost of having services supplied again; and

b. in the case of goods, the replacement of the goods or the supply of equivalent goods, the repair of such goods, the payment of the cost of replacing the goods or acquiring equivalent goods, or the payment of the cost of having the goods repaired.

9.3 TAIL & COLLAR’s exclusion of liability applies whether the claim is in contract, tort (including without limitation, negligence) or equity and even if TAIL & COLLAR has been notified of the possibility of such loss or damage.

9.4 You agree that TAIL & COLLAR’s liability, if any, to You at law will be reduced by the extent, if any, to which You contributed to the loss.

10. INDEMNITY

10.1 By accessing the Website, you agree to indemnify and hold TAIL & COLLAR harmless from all Claims arising from or in connection with your use of the Website.

11. FORCE MAJEURE

11.1 TAIL & COLLAR will not be liable by reason of the failure in the performance of obligations under these terms and conditions by reason of strikes, riots, fire, explosions, acts of God, war, governmental action, or any other cause which is beyond TAIL & COLLAR’s reasonable control.

12. TERMINATION

12.1 TAIL & COLLAR reserves the right to terminate this Agreement at any time.

12.2 Subject to clause 12.3, TAIL & COLLAR shall not be liable to You for any cost, expense, or damages whatsoever for terminating this Agreement.

12.3 If the Product has not been delivered to You prior to any termination of this Agreement by TAIL & COLLAR, TAIL & COLLAR will refund to You any payment You have made prior to the termination.

13. MISCELLANEOUS

13.1 The application of the United Nations Convention on Contracts for the International Sale of Goods (known as the Vienna Sales Convention 1980) is excluded.

13.2 This Agreement is not subject to any terms or conditions proposed by You unless those terms or conditions are expressly accepted by TAIL & COLLAR in writing.

13.3 Failure of either party to enforce any right it has under these Terms will not be construed as a waiver of those rights, nor limitation upon the party’s ability to subsequently exercise those rights.

13.4 The Agreement will be made on TAIL & COLLAR‘s acceptance of Your offer and will be, and is, governed by the laws of Queensland, Australia, and the parties submit to the non-exclusive jurisdiction of the Courts of Queensland, Australia in any dispute or any matter in any way related to, or connected with, this agreement or any transaction contemplated by this agreement.

13.5 Each party agrees not to object to the venue or to claim that the courts exercising jurisdiction in the state of Queensland, Australia are an inconvenient forum for any dispute or any matter in any way related to, or connected with, this Agreement or any transaction contemplated by this Agreement.

13.6 If any provision of the Agreement is held to be void, invalid or unenforceable, then the provision is severed to the minimum extent required, and the remaining provisions of the Agreement will remain in full force and effect.

13.7 TAIL & COLLAR may be notified by email at info@tailandcollar.com.au or by post to PO Box 906, Bulimba QLD 4171 AUSTRALIA.

14. DEFINITIONS

“Agreement” means the terms and conditions that apply to the use of the Website which may be amended from time to time.
“Claim” means any claim, cost (including legal costs on a solicitor and client basis), damages, debt, expenses, tax, liability, loss, obligation, allegation, suit, action, demand, cause of action, proceeding or judgment of any kind however calculated or caused, and whether direct or indirect, consequential, incidental or economic.
“TAIL & COLLAR” means THE TRUSTEE FOR FREEDOM INVESTMENTS TRUST T/A TAIL & COLLAR (ABN 64 034 252 031 ).
“Products” means the product that is specified on the Order as the product You wish to purchase pursuant to the Agreement.
“Order” means the online purchase order form to be completed by You in relation to Your purchase of the Product.
“Website” means internet website with the URL www.tailandcollar.com.au and associated websites.
“You” means the user of the Website (and “Your” has the corresponding meaning).